![]() ![]() Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal Computes charges, makes change and balances daily transactions. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Responsibilities include greeting and handling Customers in a polite and friendly manner. Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs Handles transactions required to board the aircraft in a timely and efficient manner Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Provides friendly service to and maintains positive relationships with all internal and external CustomersĬhecks in baggage and Cargo. Resolves such problems quickly and within guidelines established by the CompanyĬompletes forms and reports as required by the company ![]() Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problemsĭeals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Works in a cooperative spirit to ensure the success of our Company Your main responsibilities in this role include the following: Duties and Responsibilities Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck. ![]() Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit. ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company Benefits and Offersįly for free, as a privilege, on any open seat on all Southwest flights-your eligible dependents too.Ĥ01(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. Southwest Airlines supports its eligible employees with comprehensive benefits, as well as offers perks that may include free travel, casual dress, and profit-sharing opportunities.Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area. The airline company employs over 54,000 associates in a work environment that is centered around stability, equal opportunity, innovation, and personal growth. Southwest Airlines jobs have been available for flexible employment such as remote, part-time, temporary, and seasonal jobs, including full-time opportunities. Both the airline and its team are committed to delivering exemplary standards of safety and customer service, and extra measures are taken to ensure transparent pricing that remains consistently low. Southwest Airlines also operates the world’s largest Boeing aircraft fleet, and many of its aircraft are equipped with advanced connectivity for passenger convenience in the air. Headquartered in Dallas, Texas, Southwest Airlines operates a network of more than 100 destinations across the nation, with services to eight additional countries. The company serves more than 100 million customers each year and conducts over 3,900 departures during the peak travel season. Department of Transportation shows Southwest Airlines as the United States’ top originating airline for domestic passengers boarded. The company has since become an industry leader in affordable air travel and increased passenger traffic. Southwest Airlines flew its first commercial passenger flights in the spring of 1971. Researched & Written by Sarah Sarah on the FlexJobs Team
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